Delivery Notice:

 All items are checked and leave us in good condition. Please check for any sign of damage to cases, items or packaging. Where upon the packaging or contents could have been damaged it is very important that you sign for the contents DAMAGED. If the proof of delivery is signed for with no sign of the written word 'damaged' on the POD then courier company will acknowledge the consignment was received in good condition and therefore all claims will be rejected by courier company and  us 'The Flight Case Company'. If you feel the item is damaged, do NOT accept delivery. Feel free to open packaging and check while driver waits.

 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All returns that are not to be the fault of the The Flight Case Company will be subject to a 15% handling charge and it is the customers responsibility to return goods in good condition with all packaging intact. If goods are returned that cannot be resold as 'brand new' the buyer will only receive a partial refund

You should expect to receive your refund within ten days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Any issues or problems with the order must be put in writing within 14 days of receiving the delivery.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any "next day" deliveries are based on orders received before 12pm. Any order after that time will be dispatched the next working day on an overnight service.

Custom Flight Cases

All custom flight cases will have a restocking fee of 45%. Any signs of usage will increase the restocking fee subject to circumstances. Returns will not be accepted if we are not made aware of any issues within 14 days.